Poor Service Customer

I took out an extended warranty for my Ford Everest 3.2 XLT through Motorite 2 years back, I now have an issue with my transmition, I have taken the vehicle to the Ford Dealership in Pinetown and between them and Motorite, my vehicle has been booked into the dealership/3rd part gearbox specialist now for a week and as yet the fault failure has been clearly identified by both the dealership and the Gearbox specialist but as yet not been approved despite there being written reporting form the Gearbox specialist that the transmition has failed, I have just been told that the insurer now requires pictures of the failure to continue to assess the claim. I was originally informed that it would take 24 hours for the issue to be assessed and clarity given on the time frame for repair. Day 7, no progress made, I question the value of a warranty that is in place due to the cost and complexity involved in renting a vehicle and then the time spent continuedly chasing both the dealership and the insure to manage the claim. The lack of urgency by Ford Pinetown and the poor direction on info requirements by the insurer "Motorite" have been poor to say the least, this leaving only one part suffering the consequence of a failed product offering.