Poor service and fishing done by dealer.

Customer Concern: Dated - 29th December 2015.<br> Mr JC Van Coller.<br> To whom this concerns.<br> Poor customer service received where I wanted a White Kuga that was on a special and this special only ended 31 Dec 2015. Followed the complete process to be told that they cannot sell a car to me because it is out of stock and I will now have to pay more in January for the same car and will get less for my car because it will be 2016 - why must I be penalised because they do not have stock and why this not explained to me at the start of the process. Finance was approved and ready to sign - seems to me they were only fishing to see if they can get their old stock of their floor because I was asked if I was prepared to take another colour and when I said no they told me they cannot do anything for me. My surprise was that ABSA and Ford Springs are not really interested in new business - they must be doing very well for themselves. Al I wanted was to be treated fairly so I can drive my Kuga at the advertised price in December 2015.