POOR SERVICE AND FEED BACK

<p>My Ford Ranger broke down on Monday afternoon 52km from Pretoria. I called the Manager who gave me his cell number to call him on if i have any firther problems as i have had problems since buying this vehicle 4 moths ago from the saleman at the branch Allen Joss. Its been back and forth aboy 4 times fixing small items and also waiting for parts. When i called him o his cell he told me to call AA they will assist in towing the vehicle for me. i called AA but was informed that my waranty has expried 18 July 2016 but note that contract for this vehicle was only asked 22/07/2016 and i only signed contract 09/08/2016. The warrny that has expired was nvr told to me or my husband. I had to get my own insurance out to come and tow me back and was also infomed that i only had R1500 towards towing andthat will tow my vehicle back home or to thir site due to fod being closed andthey will take it thir the next day but i must remebe i am going to pay in as i ony have R1500 budget. Si tey sai best is to tow vehicle to home and let Ford come an fetch vehicle. Went to Ford Allen Joss following day and spok to workshop manager Shaun and he said we must et the vehicle their on our own after we expline to him the story and he looked at warranty. After consulting with him and very unhappy he call the dp and she gave permission for bakkie to be fetched at out house. I also called customer care to complain about the service we have been receiving from day one we bought the bakkie there and received a case number for the problem as the DP is just pulling up her shoulders and cant help to sort out even her staff that has not been vy helpfull. I was not even told there was no space for my bakkie or stock. I had to call around mysef to find out where can i be helped and which ford can assist. Now i have been in contact with customers care to lodge a complaint. After the complaint was lodge i recieved a email that it will take 24 hours for them to get back to me and the complint to be populated to the correct person. Now it has been 4 days. I have been the one that has been callig them constantly to reolve this matter and to get my vehicle transfered to Steyns auto where i calle Riaan and he said that he will b able to assit and have stock and place. I spoke to Ndimbo yesterday afternoon to inform her after she said to me she will get back to me again but failed in doing so. She said that she will arrange via emial to Allen Joss that steyns auto can colllect vehicle and start the warranty process and gt my vhicle fixed. I have been struggling to get that email and lso to get hold of customer care to find out where is email and why not sned like said would yesterday. I am the client and i have not once been treated like that. I have to call them all the time. I was told that they have a back log with the cases and was evenn asked what shoud they say when the call was poulated to correct person an what would i want them to do. ANd still waiting fo amost more than 1 hour on the line to get through to them to find out again what is going on.</p>