Poor service and attitude yet again Ford

Sorry, but another complaint to Ford. I take my vehicle in for a holiday check in August. (CMH Kempster Randburg) Firstly, they still have old owners details on record and we have had the vehicle for over a year financed through Eagle Ford!! Then I get told that the oil pump needs changing. The cost will be covered by Ford. So why the need for a change? Sounds like a recall to me. And why was I not contacted with regards to this. If I did not take the vehicle in for a holiday check it would never have been changed. All is fine until 13 October 2017 when my vehicle breaks down. I phone Ford to get told that my warranty ran out in September! No call to ask if I wanted an extension! Absolutely no mention of it when I checked my vehicle in for the holiday check in August! Try and take this further with Ford and nobody wants to take any sort of ownership. The attitude and tone that comes across in their emails is disgusting. Can't believe that this is your type of service Ford. I am still awaiting a response from last year with a query bought up by Eagle Ford in which they say there were "concerns" with the vehicle that have never been addressed with us and which came to our attention after our purchase.