Poor Service

To whom it may concern

I recently bought a used vehicle at your dealership ( beginning of May to be exact ). Last week Wednesday ( 10th) driving on the highway I released that there was smoke coming out of the back of the bakkie and that it is losing power. I pulled over and could not find out what the problem was. My 5 year old son was crying in the back of the bakkie as he was getting scared as we were on the freeway and it was dark. We live in South Africa where high jacking is rife and ******* , thank good nothing happened but what if something would of happened?

How would you react to something like that should happen to your family? I had to drive slowly home as I could not drive more than 40km as the entire bakkie was juking and smoke coming out the back.

Next morning I had to organize a tow truck to get the bakkie to Ford Diep River as I could not drive it. When my wife brought the bakkie to ford Diep River she help very professionally, Thank you.

That was last week Thursday ( 11 July). They assured us that they will look at the vehicle Thursday and give me feedback. Friday morning I got a call from Lyle and he explained to me what was wrong. It was something small and the part would only cost me R30 but I was however due to pay for the labor which was close to R500, I agreed but thought to myself my should I pay for labor , alas..

Monday morning he called me again to say they picked up a problem with the turbo and that he needs to claim from my warranty. So my question is : • Why was this not picked up when the bakkie was assessed on Thursday or Friday? • Why should I claim from my warranty? • Why is ford not covering the warranty? ( according to CPA it should be by ford and as the consumer I have the right to a refund on my bakkie or a new bakkie, please correct me if I am wrong).

I then called Lyle Wednesday 17th @ 11:00 am and asked him for feedback, he said they busy stripping the turbo as they need the number on the turbo for warranty purposes, why was this only done on Wednesday? He promised he will call me back before close of business Wednesday, he **** to me and never called me back!! I then called again the same day @ 16:15 and spoke to Lyle again, I asked him about the CPA and he could not answer me, he then transferred me to Lorna who was unavailable, the call came back to reception and I asked to speak to a manger, there was no manager available as the 1 was in JHB and the other 1 was not there. The call was then re -routed back to reception and I was then transferred to Naeema. I explained my story once again and she said she will find out as she is not sure about the CPA and call me back before she goes home. Guess what, she also **** she never called me back!!

So 2 staff members promised me that they will call me back but to date nobody called me back!! Is that the way you treat your customers???

I am very unhappy with this vehicle as I only had it for 2 months and had problems with it, what is still to come?

I would like a new Ford Ranger Wiltrax 3.2.

Awaiting feedback to all my questions and concerns, If you can’t assisted me in my requested please advise me who can or who I need to speak to

Please understand my frustration. My vehicle registration number : CAA18215