1 reviews | Active since Apr 2019
Last year December 2018, I sent my car for 200000km service at Ford Krugerdorp. I was informed that my car has been recalled for the clutch replacement. The new clutch was installed but on the 30th April 2019 which is 4 months . The new clutch failed due to poor quality. Ford responded that my vehicle is out of warranty since it has passed 200000km millage. I has told that I do understand that but the part itself is still new and I have not even drove the vehicle more than 20 000Km and less than 6 months. So that means when ever I buy a poor quality part and fails I will be told my car is out of warranty. A service consultant from Ford the Glen confirmed that the part failed due to it poor quality. Now Ford factory is not willing to replace the part and they want me to pay R28000 for the replacement. I fill that Ford somehow they don't want to take their responsibility and they don't care about their customers but all about their targets. I can't even trade in the car since no dealer want it due to it history of catching fire.
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