Poor quality and Poor service

I drive a new Ford Eco Sport. The turbo failed 6 weeks ago and was replaced by Ford Vereeniging. The new Turbo failed 2 weeks after receiving the vehicle back from the dealership and it was replaced again. The turbo now failed during the trip home from the dealership on the same day. The case was opened with Ford customer care and a case specialist was assigned yesterday morning. The customer care specialist had to make contact within 24 hours but he never did. There is no one answering the telephones at customer care since early today.