Poor, negligent service of vehicle - Ford Lazarus Centurion

We serviced our 2014 Ford Fiesta at Ford Lazarus in Centurion in February 2021. We have been using the exact same workshop to service our vehicles for years now. I advised the service team that we heard a "clack clack" sound from our vehicle. We thought it was coming from the rear of the vehicle, but I asked Ford to look at the entire vehicle. They promised to do so. After the service, we were informed that the back wheel drum was damaged and that the tyre had a "flat spot". They took off the damaged wheel and replaced it with our spare wheel. As this was a Friday, we thought that we would take it to Tyre fitment centre on Monday to purchase a new drum and tyre. On Monday we were informed by Tiger Wheel and Tyre Centurion that 3 of our tyres had flat spots, 3 wheel drums were damaged and that our vehicles suspension was damaged beyond repair. They explained to me that the damaged suspension was causing the damage to our tyres. Apparently a vehicle's suspension starts to deteriorate at 60 000 km. Our vehicle has 170 000 km on the clock. Lazarus Ford NEVER took the time in all our services done at their premises to have a look at the suspension??? Even though I told them about the noise in the vehicle, they did not bother to check the suspension on the vehicle and send me home with an un-roadworthy vehicle. Not only putting my life in danger, but also voiding my insurance. If I was informed by Ford that the only place I could purchase a wheel drum for Ford was at the dealer, I would have purchased one from Ford instead of taking my vehicle home. If I was told by Ford that my suspension was damaged, I would never have removed my unroadworthy vehicle from their premises.

My request for feedback was totally ignored by both Liza Els and Lindy Viljoen. They provided me with an e-mail with subject "FYI" informing me that the one wheel and drum was damaged and replaced with spare tyre. Totally unprofessional.

Till today I have not received even an apology from them.

Bad service. Too big to care attitude.

Worst Ford by far.