1 reviews | Active since May 2010
Poor customer treatment after purchasing Ecosport with clutch problem
I have purchased a second-hand Ford Ecosport 1.5 tdci from Basil Green Auto in Edenvale on the 29th of May 2018. After driving the car for a few days I realised that the car shudders when pulling away in first gear, against a hill. I have brought the car back to the service department only 13 days after receiving it and was informed that the clutch is worn out and needs replacement (as I suspected). The cost is about R12900 and was told that this is not covered under the warrantee or service plan and I have to pay this out of my own pocket after driving it only 2 weeks! The car has only 63000 kilometers on it so I never would have suspected this fault at the time of purchase. Nor did I pick it up at the time of test driving. After 4 days of working on my car this issue could not be resolved and I have spoken to Gerdo directly (manager where I bought the car) who informed me they will do a discount at the very least. Out of the R12900 I have still had to pay R11400 because "it is better than nothing". This is unfair treatment towards a dedicated Ford customer. I will never visit any Ford branch ever again. Treating customers like garbage cause only our money is good enough. Not our happiness. Not our future loyalty. Nothing other than the roll of orange leopard papers.
