Poor Customer Service

To whom it may concern

I would like to log an official card complaint with regards to the service received from Allan Josh Ford in Pretoria.

Sequence of event:

1. I took my vehicle in for its 60k km service and advised the Service Advisor that there's a strange noise coming from the engine. 2. When I collected my vehicle, I was informed that the technician could not hear any noise coming from the vehicle. 3. We drove to the Eastern Cape and when we arrived at our holiday destination the noise was back again. 4. I logged a complaint with Allan Josh Motors and I was not happy with the response as they advised that they did what they had to do with the vehicle. 5. A technician in the EC confirmed that my petrol pump is damaged and that should have been picked up in Pretoria. He also advised that from his point of view my engine was not even opened when it was serviced. 6. My vehicle is now standing at Nissan Eastern Cape North End and I'm very grateful for your assistance I received from Danie at the North End Branch

It's disappointing that I was treated with such disdain and I'm now stranded in a foreign Province without any vehicle. I took my vehicle to Allan Josh Ford to have peace of mind whilst travelling. It's unfortunate that this poor service, lack of compassion and the fact that I'm now without a vehicle will most probably signal the end of my relationship with Ford.

I would like to have a discussion with the Head of Customer Services Ford SA.

Kind Regards Roger Barendse