**** Poor Customer Service

#FordSA #fordsouthafrica

I have a 2022 Ford EcoSport Titanium with 17,000km on the clock. Car is NOT used for city driving - predominantly for trips of +200km and longer [ie: Highway driving] The car has a full maintenance plan as well.

Today it went in for service at Allen Joss Ford - Wonderboom - and I mentioned what appears to be a slight high spot on the discs. Allen Joss now informs me that I will need to pay +R1000 to have the discs skimmed!!!!!!!! This is a blatant case of a POOR or INFERIOR product that Ford has fitted - 17,000km mileage and discs require skimming! AND not covered by the maintenance plan. They informed me that the maintenance plan will only cover the discs being skimmed IF the disc pads were being replaced at the same time. They tell me my disc pads are still 100% - go figure. They are also not interested in escalating to Ford when I suggested they should do so.

This will be distributed far and wide on social media until I get meaningful feedback and not a bunch of excuses why I should pay and not them!