Poor attitude from Ford SA Customer Service case worker!

I contacted Ford SA regarding a issue on my Ford Everest where it does not want to switch-off. The vehicle is currently with Ford for almost 2 months back and forth trying to resolve the issue. When I asked Ford SA to provide me a curtsy vehicle the case worker (Antonia) advised that all cost incurred by me to get transport while the vehicle is a Ford is for my account and Ford SA does not cover the cost. So selling a oversized paper weight and keeping it for almost 2 months back and forth to resolve the issue and letting the customer suffer without transport ..... well this is a brand not to consider as they only care in selling and nothing else !