Poor after sales!

It is very unfortunate that I have to write this letter with regards to the poor service I receive from your branch, concerning all personnel involved.<br> <br> I traded in my during the week of 22 March 2016. <br> <br> We saw, by chance, that the vehicles licence had expired, 2015-12-31. The solution then was that I received a letter explaining the predicament, if by any chance I got pulled over on my way home. These documents I only received this past Tuesday.<br> <br> The sales executive then explained that at the end of March 2016, no payment would go from my account for my vehicle finance. Much was surprise when my previous payment went off. This is now almost two weeks since the payment went off, and three weeks since the transaction, and still I have not been reimbursed. <br> <br> During the trade in on that Saturday, I was also promised a cover for the vehicles spare wheel, since it was advertised with one on the website. Nothing!<br> <br> The switchboard only answered 20% of my calls!<br> <br> The vehicle was also advertised as having 28 000 km on the clock, something I only realised when fuelling the vehicle, that it in fact had 33 000 km on the clock.