Policy claim not honoured

I have a policy with ford protect for service plan since July 2018. I have faithfuly paid my monthly premium without fail since then. Due to lockdown regulations I couldn't take my car for service in July and I have been sick. Now I'm told my policy have expired on the 18th July but the debit order still went off on the 15th August. The company fails to acknowledge that this year is unusual and while some companies are considerate, Ford couldn't even listen to my story I was dismissed just like that n even told I wont get any refund whatsoever. Although the car is due for 90 000km it is currently at 88 000 but still they cannot assist me. I'm highly disappointed. I have to pay for the service from my own pocket and I can't afford it. My policy expired in july