People giving feedback are uninformed

Referring to the following case:<br> <br> {SrvReqNo:[***]}<br> <br> (And the complaint I wrote on hellopeter on May 8)<br> <br> <br> Last week I finally got contacted by Ford. However, the lady who contacted me clearly did not know much. She called a water pump a \water pipe". When I said that a water pump isn't supposed to break at 60 000 km"