Pathetic Service rendered

My husband has been trying to book our car in for a service since Monday with absolutely no luck .He has been transferred by Dudu to the service team, service manager,service assistant,dealer principal,Pravesh - all of whom had not answered the calls , finally the call had been transferred to Travis who advises that he will only be able to book the car in on Tuesday and cannot assist further he had had advised that we require the booking this week as we will not be available next week.He then transferred the call to customer relations manger (Samantha) who did not answer the call.He then proceeded to say that he will help My husband as he is complaining continuously. My husband then asked if that is the way he speaks to customers and he asked if he needed the assistance or not !!!The service manager Dominick Raw then calls back my husband spends 5 minutes explaining the issue to him and his response is this \so when would you like your service done"He is a manager who could not take responsibility this is enough reason for the staff of KEMPSTER FORD UMNGENI to have such poor service etiquette . """