Pathetic service received from Furry Ford Amannzimtoti

Bought a pre owned vehicle from this dealership and on its adverti*****t was told it comes with a full service history annd only to discover on collection date the the car does not have any service history and it also does not even have a spare key. Both the sales rep and his supervisor have promised to resolve the issue but up until today they have not contacted me as a result I have lost out on my vehicle warranty benefits since they have failed to furnish me with a service history of this vehicle