Pathetic Service Halfway Ford KUILSRIVER!!

I have a Ford Ranger 2017, 2.2.

I put in a complaint about my headlights peeling and my radio still giving me problems regarding the USB.

I phoned on 21/08/2020 and specifically asked if I must bring my vehicle to have this looked at or will they check it on the 80,000km service as the service was about a month away.

On 30/09/2020 I took me vehicle for the 80k service where I mentioned over the phone about my complaints Service Advisor Melissa immediately asked me if I polished the headlights without even inspecting the vehicle upon check in. (I thought it was quite odd) I said no Melissa, I didn't. You would easily be able to spot the difference between something that's peeling and something what was literally polished off.

A gentleman called Clinton then phoned me and said the headlights were polished and unfortunately there's nothing they can do. I tried to explain that it wasn't due to work that was done on the left fender and that BOTH HEADLIGHTS are doing this.

If it was polished due to paint only the one headlight would be doing it and that the vehicle went for repairs on only the one fender literally a week before the 80,000km service.

Clinton stuck by his guns and basically imp**** I'm lying, I got my vehicle and took it to another branch. The guy took pictures and agreed that he can see that it is peeling and he agrwes it is not normal. Within 2 days I got a call, my claim was approved by the other branch and head office. They replaced the headlights no questions asked and no hassles.

It seems to me Clinton and Melissa is in the business of NOT ASSISTING CLIENTS, maybe it's too much paperwork for them to do a claim.

I have tried 3 days in a row now to get a hold of Clinton's Supervisor/Franchise Principal, and unfortunately he doesn't have time in his day for clients at all. I have left messages and requested call backs. This says a lot about a company.

So, NO. I DON'T recommend Halfway Ford Kuilsrivier. I use to praise them for excellent service, but this is not the case anymore. I'd much rather deal with people who is in it for the clients. I'm posting here because no one is getting back to me.

Thank you to the amazing people at Barloworld Ford N1 City. You guys rock!!!! Jannie, Abby and Ali. You guys are the people that convince me to stay a loyal Ford Client.