Pathetic Service

Shocking Customer Service! I took my Ford Fiesta 2015 in for a service in January, and I mentioned that there was something wrong with the front wipers - the water no longer sprayed. The diagnostics revealed that it was the wiper master switch that needed to be replaced. The service manager was terrible with communicating anything to me, and this was only confirmed when I went to fetch the car and he told me that the part would need to be ordered and he advised on the cost. After some run around it was established that as this was an electronic fault it should be covered under the 4-year warranty. The warranty expired mid-Feb, and by then nothing was done. I then eventually took the car back in June as nothing had been resolved and I wanted the issue fixed. A new service manager was assigned to me and she confirmed it should be covered by the warranty but the warranty was now expired. I obviously disputed this saying that they have a record of the issue while the vehicle was in its warranty period! I had raised the concern that the previous service manager never followed up on my messages or calls, and the new service manager initially seemed more on the ball. Well now it is 3 weeks later, I still have no answers, and I never manage to get hold of Charlene (Service Manager in Mt Edgecomb). The receptionist is less than helpful and struggles to divert a call, my calls get dropped, or I get looped back to the switchboard, and the messages I leave never get responded to. I am sick and tired of this run-around and listening to that stupid 'fun fair' hold music they play. Your service is pathetic.