PATHETIC SERVICE

Last year June, 2014, I took my Ford Figo in for a service at Ford Edwin Swales. When I collected the car, the receptionist sat me down and explained to me that my car was supposed to be in for a service in Feb / every 20 000 kms. This really stressed me out as my aunt paid for an extended warranty. She calmed me down & said if I keep up with the services, the service plan will kick in again. She informed me my next service will be due this year June or when I hit 40 000 km's. <br> At the end of January this year, I contacted Ford to make double sure if my car was supposed to go in in Feb or in June. They said my car would be due a year after its previous service or when it gets to 40 000kms. I even phoned Ford Pinetown and they said the exact same thing!<br> I hit 40 000 2 months ago, booked it in for a service to find they refused to service my car saying my service plan is null and void. Please tell me where I went wrong here-- surely after checking with two different branches it would have been fine for my car to go in for a service. Dealerships honestly dont give a **** about the service levels experienced after the car has been purchased because they already have their money!