Pathetic Service

To whom it may concern

I had a horrible experience with Ford Tygervalley Barloworld.

My 3 year old son and I got stuck on the N1 with my Ford Fusion ,which meant I needed to be towed. After a long wait fof the towtruck I Figured out it was a dead battery. I Phoned Ford Tygervalley and asked if they can help me with a battery so that I can ask the towing people to tow it in for me. I was just shocked at the experience i was about to have with the said dealer. Long story short I phoned them millions of times heard a millions of different story's. I booked my car for a service and asked them to order a alternator because that was also part of the problem i had with the car dying, their parts department manager said" book your car for a service and say they must order the alternator. We will see that the alternator arrives here when your car comes for a service.". So my husband phoned them and told them the emergency because we need both cars. He works in town and I work near the house. Ford ask us to bring the car in on Friday 10th January 2020 to put the car on a test machine to make double sure it is the alternator. Again i was told " Madam we will phone you back this afternoon with the results" like expected I received no phone call, and this has beem happening every day simce i got stuck whereby i receive no communication at all. I had to phone the Saturday to ask what was going on.

Phoned and service department was not open and my car was not in that Friday. 1st off these employees have no consideration for me as i have ti reschedule everythimg and run around to accommodate them ane what a headache it becomes. All of a sudden I phone again and i get told " please bring you car in asap" so my husband had to leave work on a Friday at 10:30am to get home to take my car in. Then phoned them on the Saturday to hear no one has touched the car they will do it on Monday..... By now i have had enough of this pathetic service, So I request that the branch manager to contacts me. Up untill today no one called me! Monday comes and go's, so again my husband had to call and asked what is going on. I get told they will put it on the machine "later" and phone back. It has really become frustrating especially because my husband and I had to leave work numerous times just to be told that the car can stand there on the machine.......

So now my car is booked for Wednesday 15th January. Wednesday came and went and like expected we had to phone and find out once again whats happening. "Ooo no mam the parts will arrive that afternoon of the 15th and we will start with car on Thursday". Bearing in mind car WAS PRE BOOKED for Wednesday and Friday the 17th to be worked on. Like we expected Thursday afternoon we have to phone and ask if car is done. No they will come back to me. After a hour they phone no we did not do the car we have to book it in. My question was if the car had already beem pre booked why was i told the car was to be pre booked...... So comes Friday, so obviously we expect the car to be booked in like any one would think. I Phoned on Friday 14:00 AGAIN after NO ONE phones you to tell what is going on. Being promise a courtesy car heard NOTHING of that agian. Struggling to get around with a husband working in town and driving around with a kid. Soooo AGAIN THE CAR DID NOT GO IN FOR THE SERVICE!!!