Pathetic Miscommunication between Dealer and Ford Customer care line

<p>WHAT A DISAPPOINTED PATHETIC SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>I laid a complaint on the 30th June 2017 and still NO ONE got in contact with me to come up with a solution or give me feedback.</p> <p>It seems like if Ford does not care about their brand getting so much bad publicity. Well if Ford cannot attend to their customers’ requests, how can they expect their brand to grow if they act never minded.</p> <p> </p> <p>ORIGANAL REVIEW:</p> <p>Miscommunication between Dealer and Ford Customer care line</p> <p> </p> <p>On the 5th June 2017 I locked a call with Ford customer care line regards the Ford Ranger 2.2 XL, Model 2016 if it comes out standardly with a tow bar. On the 14th of June 2017 it was confirmed by Ford customer care line (Nelson) that this Model comes out standardly with a tow bar, Ford customer care line consulted a branch manager. After the confirmation Ford customer care line send the requested through to the Dealer, Kuruman Ford. Fanie, the branch manager phoned back and informed me that this vehicle does not come out standardly with a tow bar.</p> <p>If this is how Ford is dealing with customers, all their employees need to visit Volkswagen to experience what Gold service means.</p> <p>Buying this Ford Ranger was a dream came true but changed into the worst disappointed experience ever.</p>