Pathetic customer service

09th of February, about 2 and half weeks ago. I went to Ritchie ford Richards bay to order a new remote/key for my Ford Focus ST. They told me it would be R2800 to get a new key so I then paid a deposit of R2000. The sales man in the parts department advised the key would be ordered same day would get there the next day. 3 days later the key hadn’t arrived and only to find that the guy I ordered from actually forgot to place an order. Anyway The key arrived a few days later and when they tried to code it, apparently the car wouldn’t take it as it needed a second key to be present for the coding to go through. I then advised them to order the second key, which also took about 3 days to get to the dealer. I then went to check and get an update on the progress and was told that they were having difficulties coding the car. They’ve had to email head office for support. There’s an “in code” “out code” input system that’s not taking the codes that are being punched in. Apparently a technician in ford JHB was gonna help out. 2 weeks later the car is still at ford and the update I get when I go there is that they are still waiting for the technician to get back to them. They make promises to call and update me everyday I go there but I have not received a single call from anyone at Ford Richards bay. I am sitting without a vehicle and only because they are failing to code the remote. The car has been lying outside ford in the rain, it’s not even parked in th garage at night. All I am getting is empty promises and stories everytime I go there.

I just want my car sorted out that’s all.