CL
Chase L

1 reviews | Active since Jun 2012

21 Nov 2015, 13:47

Paint Defect

I bought a brand new ford fiesta from your Bruma branch. 3 days after having the car I noticed marks in the paint work I reported this to ford they told me to bring the car in so that they could polish the marks out, which I did but it never worked the marks never came out I was then told to bring the car back so that they can use a heat gun to dry the mark out, but due to my job I cannot keep bringing the car in as I need my car to do my job so I decided to let them do it when I bring my car in for its first service. I had to leave my car there overnight so that they could do a warranty claim the next day the service department called saying that FORD has declined the repairs!!!This is absolutely not acceptable, and I will not stop until my car is repaired... I purchased this car brand new and demand to have this replaced I want a brand new bonnet and rear door, as FORD was very quick to sell me the car and now wont sort out a factory fault!!!<br> I had planned to have everything sorted out while I was on leave, as I need my car to do my work and cannot be without a car not even for one day. I am returning to work on Monday so we are going to have a problem

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