Not providing relevant information & dismissive

I took my car to Ford germiston on the 21st September 2015 due to mechanical failure<br> The car was over heating as I discovered this the previous day when I went to the nearest garage to get petrol.<br> When I brought it to Ford, I explained what happened and I was advised that it will be investigated and will be advised accordingly.<br> On the 2nd October 2015 I received a quotation of r7272.70 from Mickey regarding how much the costs will be for my bill despite the one that will be paid by my warranty, which I had to source it out from the warranty company.<br> I then contacted the warranty company (Innovation Group) that I'm not satisfied about this, can they arrange the car to be moved to another dealer. Which I was assisted and I'm happy with their assistance.<br> I contacted Mickey today to actually get clarity of whatever job was carried out by Ford as r4998.20 was paid.<br> Was the car diagnosed and what were the findings? Besides what I mentioned (overheating) <br> Mickey was impatient with me as he kept saying that he has told me before what was wrong with the car. I did ask him if he doesn't have time to elucidate he can refer me to someone who can. as hes dismissive of my concerns.