NOT GOING THE EXTRA MILE FOR CUSTOMERS

On 23.2.2015 I requested a quote for a Ecosport from Ford Nelspruit but only received it on 25.2.2015. That is really not service what I expected. With that quote my loan was approved R199 900.<br> The first email received from Williem van Zyl he gave me figures with the M & M(Do not know what it means) saying there is a shortfall amount that I have to pay in R35 000. Than a second email no he made a mistake with the M&M and settlement figures, now the amount I have to pay in is now R26 000. <br> Why i am upset about the service, is he communicated the whole time on email, but does not make an effort to call me and apologise because he made a mistake with the figures. But giving me 2 options: pay that amount in or add to the price<br> I told him I am not happy I will go all the way to Gauteng and go and look for a car there, he told me I will not come right. How does he know? Why does he not make a effort to assist me, I had to google for another car and have to drive from Nelspruit to Gauteng to do business there. If there is a shortfall I would make a plan, it is the service that I am not happy. Communicating on emails, is that the way Ford works, not going the extra mile by phonin