No service at Ford Pinetown (NMI Ford / Barloworld Ford)

Poor Service / No customer service from NMI Ford / Barloworld Ford, Pinetown

The hose from the block to the water pump of my Ranger has failed. I have been advised by Ford that this is a recall part and have been trying to get it replaced by Ford Pinetown without success. For starters, when you phone them, they do no answer the phone. You get an automated message that tells you which number to press for the relevant department. No matter what number you press no one answers, and if you are lucky you end up going through to reception, who just puts your call back to the department that does not answer and then you get cut off.

Eventually on Monday afternoon, just after 4pm, I got through to the service department who confirmed that the hose was a call back. After giving them all the details for the vehicle they told me to bring the bakkie in on Wednesday, 24 August 2022 to be repaired. When I arrived at Ford on Wednesday they had no record of the booking that had been made! Once again I had to go through everything to get the vehicle booked in. I showed them the hose that needed to be replaced (there is a visual hole in the hose - it cannot be missed). I was then called to say that the bakkie was ready to be collected, but that the water bottle had a leak in it. I advised Ford that this was not the case and that it was the hose that had the problem. The advised that the recall had been attended to and I collected the vehicle. When I collected the vehicle water was coming out of the vehicle (passenger side) which is the side of the faulty hose. The hose has not been replaced, the water bottle is not leaking (it is on the opposite side of the leak) and Ford do not want to entertain any comments on why the problem was not fixed. I have spoken to Tony at Ford who was extremely rude to me this morning, and put the phone down in my ear when I told him that the job that had been requested to be done had not been done. That the vehicle has a recall for the hose and that they blatantly did not attend to the replacement of the hose, but instead chose to find a fault with the water bottle, which is not cracked or leaking.

It is so bad that even when I was there to collect the vehicle there were other customers complaining about the lack of service.

I do not want to deal with any personnel from Ford Pinetown and would like to be contacted by the Area or Regional Manager to sort this matter out once and for all. I am sitting with a vehicle that I cannot drive because Ford are refusing to replace a hose that was a recall.