1 reviews | Active since Nov 2022
No responsibility for dealers
Bought a car from FORD Nelspruit, was advertised as:
1. Full Service History 2. Excellent / Good condition 3. 79 000 kilometers
It was not the truth:
1. Was told that we could go to any FORD dealer and they would be able to see all the services that was done. Phoned two separate dealers, only services done under service plan was visible. The service book was not stamped, previous owners information was missing. All the services has been filled in at once, same signature, same pen, same handwriting. The other service information, we had to give to the garage where the services has been done, they could not find the information on their own. Which raises serious questions? 2. The car was priced according to condition, which was only one mark, that could be easily polished out. That is what we have been told. Car had over 30 marks and both bumpers has been sprayed over and it was immediately visible and shown to them. At first we had been told they would be able to fix some of it and then suddenly nothing could be done? 3. Car was advertised as 79 000 km on the clock, but had almost 3 000 km more on. Still no explanation received.
Then I did not even mention the personnel and the fact that the person who should have picked us up, **** three times and never showed. When receiving the car, the person was not capable at all, to handle the situation.
After everything could not be resolved between us and the dealer, we followed FORD's channels to contact the FORD Customer Relationships Centre, just to be told they can't do anything, it is between us and the dealer.
