No information on whats going to happen to my up coming service during the countries shut down

I called into Ford Bruma's branch yesterday to find out what is going to happen To my vehicles up coming service which is due during the countries shut down, and they werent able to answer but gave me this number ***. I called that number and eventually got through to an agent, i explained my situation and he wasnt able to help much with what is going to happen. He gave me a reference number for my enquiry and told me to call in today(26/03/2020) to follow up. I have called in a number of times and no one answers , or someone puts down on me. I am not going to have someone tell me after the shut down that my vehicles service warranty has been forfeited because it didnt come in for its service . This is very unprofessional from Ford.