No feedback on high service cost query

<p>I requested a quote from two different Ford agents for a 150 000km service on my Ranger 3.2 4x4 auto during the morning of 8 May 2017. As I did not get a response from either agent by late afternoon I stopped at the one closest to my route and went inside and got a quote from one of the service representatives. I was shocked at the cost of the service and especially the cost of the lubricants needed. In particular the rear differential oil that was over R600 a litre. </p> <p> </p> <p>The next morning I received another quote from the same agent by email. This quote now also included a timing chain and timing chain guides and the same differential oil was now over a R1000 a litre! The total cost of the service was around R18 700! Needless to say my life expectancy was reduced by a few days right there. </p> <p> </p> <p>I contacted Ford South Africa via your Facebook page and was assured that the customer service team will be in contact with me. 24 hours later i contacted them again and i was again assured that customer care will attend to me ASAP. tomorrow it will be 2 weeks and NOTHING. My vehicle is now 1800km over its service. It is still under extended warranty so servicing elsewhere will void the warranty which I cant afford as i have been complaining about excessive play in the drivetrain since the 60 000km service. The service department could not find a solution for this during any of the subsequent services and it is becoming progressively worse. </p> <p> </p> <p>Now the lubricants used by ford are Castrol products rebranded as Motorcraft. If Ford cannot supply these lubricants at a reasonable price then at least give me the specification or Castrol equivalent of the oils so I can source them myself and get my vehicle serviced without jeopardising the warranty.</p> <p> </p> <p>Lastly please go and check if you still have a customer relations team. I think they all left after the previous Ford PR blooper</p> <p> </p>