No customer care

I took my Car for a service in Ford vereening on the 27th September 2019. There is no customer service. We queue on the garage next to the Car wash bay, when you check in your car, no Chairs and only two consultants in the window. No complementary Coffee in time,

My car was done I went to fetch it and I drove away, after two days some object fell on my pedals while I was driving. I nearly caused an accident.

I thought I'll get a call from them and rate the service, or an email from them. Till today I haven't received an Sms whether am happy or what? Because I don't know where the object/part belongs.

I don't know whether to continue driving the car or should I park it. Because am at work(boarder) until I get an off, then I'll go back to the garage to show them.

Can they please try to be like any Ford garage, where by we get to rate the service either by am Sms or emials.

My contact details: ***