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Owen P

1 reviews | Active since Feb 2010

09 Nov 2020, 15:38

New Ford Ranger. Why you should think before buying a Ford Ranger?

I bought a Ranger from Fury Ford Fourways in November 2013. I was very excited to get delivery as I had owned a few Fords in my life and found them to be good vehicles. Within a short space of time the Driver’s Seat collapsed, then the Passenger seat Collapsed. The rear sliding window, at new, did not close and had to eventually be replaced after it was forced closed and could not be opened. They forgot to put the smash and grab on the window so it had to go back. Soon after that the air vents fell apart as they were broken when delivered. After the first service, the fuel consumption was way off and the “Service Technicians” couldn’t sort it out. Eventually someone from Ford Head Office came and sorted it out...... It must be remembered that all this time I am having to go back and forth, wasting time.... A few services later I noticed that the back springs were broken on the one side. These were replaced only to find that the springs on the other side also were broken. At 56000 km the turbo blew and the motor was replaced, or so I was told at the time, only to find out that it was just the Block and the Turbo..... On later inspection I found that cover plates were missing, bolts were missing and some stripped and even injector clips broken, nothing that one would notice at a glance. The pipes leading to the heater box have all corroded, so much for the coolant Ford uses. At 155000 km the glow plugs went and it went in for repairs. They replaced a water bottle that was not defective yet they said it was, **** as usual. They replaced a turbo Pipe which was not defective and this whole bill came to R 12 000.00 give or take. When I picked up the vehicle and got home I noticed they had not filled the new water bottle, I wrote to them and did not even get a response. Very soon after as in a few days the motor started smoking and this was because it over heated due to lack of coolant, which of course Ford denies even after presenting photo proof..... Once again a bunch of *****. They offered me three quotes to repair the motor that they damaged. The first was an inspection quote. The second one was to repair the head, amount R 37 000.00 and the third quote was to replace the motor of R 95 000.00, strange that the original quote to repair the turbo blown and so called motor replacement was about R 40 000.00. Ford is a disgusting and dishonest company to deal with and I would urge anyone that wants to buy a Ford, be very careful as they don’t stick to their word, their service is atrocious and they just straight up lie to the public. I will never buy a Ford again and I will encourage, in my small way, all that come in contact with me to do the same. Don’t even try getting in touch with them through their call center; you will not get more than a standard letter, e-mailed to you. Ford is a huge disappointment and I would like to publicly apologize to those people that I encouraged to buy a Ford Product. Possibly I should have heeded the following before buying a Ford: “Why is Fords Badge not round and rather squashed and oval shaped? Because the number of times you have to open and close the bonnet has squashed the Logo”. Another Quote given to me: FORD stands for: “First On ******* Dump”. I would never have believed this 10 years ago?

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