My TERRIBLE experience at Ford Dealership, The Glen

At around 17:00, on the 20th March 2019, I visited The Glen Ford dealership to get my bakkie, Ford Ranger Wildtrak 2017 model (with a well functioning rear view camera) to get it assessed for an unfami**** sound below the engine.

As I was getting parked in front of the dealership, one Rafik, a Ford salesman who was driving a Ford Fiesta 2006 model reversed into my bakkie, leaving a significant damage on the edge of a rear bumper. Because Rafik never wanted to accept his wrong doing, I immediately took the matter up with Ford dealership management. I was promised that the CCTV footage would be studied and thereafter I would contact within two days for the outcome and a way forward. I can confirm that no one called me until I decided to revisit the dealership one more time earlier today.

The feedback I received is as follows:

- no CCTV footage is available; - Rafik continues to deny any wrong doing; - Hennie, the dealership manager told me that there is nothing he can do as this is the matter between Rafik and myself. - Hennie further asked me if I do have an insurance. I rep**** that I do have insurance, however, Rafik and his employer, in this case, Ford The Glen dealership must foot the bill for the damage caused on my vehicle.

It would be so stupid and ******** of me, in my sober mind, to reverse into another vehicle yet Ford The Glen sold to me a modern vehicle with park assist system and a rear camera.