My FORD

My wife owns an Events Company which I wont mention here. So we have 4 Cars, 1. Ranger Wildtrack 2.2 Auto 2. Ford Transit Custom (Panel Van) 3. Ford Fiesta 4. Ford Figo (Currently having engine issues).

About 3 months ago my Ford Transit started to give me issues with starting. I replaced the ignition barrel and new keys. The car was working 100% then. After a moth the car started to give me problems again. So it was starting in the morning but during the day it was not. I then took the car to the Ford Dealership in HARRISMITH Free State for diagnostics where I got a TERRIBLE/HORRIBLE/SHOCKING Customer Service Experience. I was told that the diagnostics is R450.00, post diagnostics I was told that I must replace the whole BCM & Lockset. So I decided to take my car back as I stay in JHB and wanted to explore some other ways. My next plan was then to take it to JHB. When I collected the car I was told to pay R1800. No Diagnostics results. I asked them how did they get to that figure and was told is labor. I just calmed down and paid it. I then decided to take it to another Dealership in BETHLEHEM. They diagnosed my car and replaced all parts which were faulty. I explained the whole story to Bradley Hayes who is the workshops manager in BETHLEHEM. He just told me straight away that his job is to protect the FORD brand and he will go all out to assist me.

I would like to take these opportunity to THANK the BETHLEHEM FORD Dealership, most importantly the Workshops Manager by the name of Bradley Hayes. I have never received such an exceptional Customer service like that in my entire life. He is professional, calm and collected with very high morals. Bradley kept on updating me everyday with the status report of my car even if it took them some time to get the root cause. He went all out to make sure the car gets fixed during challenging times where they were battling with some diagnostics. He made me feel welcomed, relaxed and he made it a point that he restores my trust on FORD. FORD having such ppl will always be the best. I thank him and all the staff members. Its a pleasure to work with such ppl. Highly appreciated. I am even planning to take all my cars to him for the service as my Ford Figo is having issues.