My Experience With Ford – Very Disappointed

We took our bakkie for its second service of the year on 18 September 2025. Since the vehicle is out of warranty, we paid cash for a full service. When we got the bakkie back, it had an oil leak. We returned it in the first week of October, and were told the leak was “just spilled oil they didn’t clean.”

On 29 October 2025, the bakkie broke down. When we contacted Ford, we were told they couldn’t assist because the vehicle was out of warranty — even though it had just been in for a full service. We later found out the fuel filter was not changed, despite paying for a full service, and there was an over-fuelling injector issue that should have been picked up during the service or when we returned the vehicle.

We tried to raise complaints, but nothing came from it. Overall, I am extremely disappointed in the service received and will not be returning to Ford. Sharing this so others can be aware and double-check their service work.