RR
Rethabile R

1 reviews | Active since Jul 2018

16 Jul 2018, 11:54

Must I die first....

Hi, I bought a Ford Figo on the 22 December 2017 at Ford Ben Morgenrood in Randfontein, in March 2018 I first complained about the funny noises from the car especially on the front left side, I was asked to bring the car for them to check and according to their findings I had to replace both front tyres due to flat spot, I called over and over for a better explanation of why as I see nothing wrong with the tyres and how did they come to that conclusion. They said they replaced my tyres with the spare wheels and test drove the car therefore my two wheels must be replaced. I got home told my brothers the explanation my brother checked the car, the cable ties we had we still there and asked me to call and asked how did they replace the tyres because we still have our cable ties we had one yellow one as a mark, that was never cleared. I notified Ford SA that I am not satisfied with the explanation from the dealership and they called and said they will send someone to check the car no one ever pitch until I got an email that they are happy with the explanation from the dealership and I must replace the tyres as advised my case will be temporarily closed. Came my service time I still mentioned the noises and they found out the USB lit had fallen at the back of the dashboard, the noises continued and now the the whole left side and the boat were making those noises. 09 July I took the car back now I had noticed that there's air coming inside the car especially the back windows, you would swear the windows are not closed and I mentioned the noise still, they looked at the car and everything was supposed to be fine but it wasn't as I returned again on Friday and there they showed me computer box what what ...I did not study engineering how do you make such a fool out of me...that was not on. This time around they noticed that the windows should be somehow and not the way. I need Ford to take the car back I am not happy at all with how this whole thing as turned out...more than anything because of so much fixing that we are doing to this car I do not feel safe at all(and I asked about Ford taking back the car they said Ford hardly takes the cars back unless it is life threatening) I guess I must die first before this whole thing is handled. I was late twice a week(week between 9-13 July 2018) because I have to explain the issues with the car everytime. Ford SA I need this car gone, I understand cars are machine with mechanical problems but we didn't have to get to this point. I had said if I am in the wrong somehow with the car that should be communicated with me so that we find a solution. Please Ford take the car back I have suffered enough unless the solution to all of this is for me to die first.

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