Mr Mdunge

My experience with Ford Pietermaritzburg has been the worse ever experiencing I had. My wife and i bought a car at Ford Pietermaritzburg 2019, Jeff was the financial person we want to. Since 2019 the car has given us fault engine which we constantly went back at the branch to report this. In 2021 we took the car for service in October 2021,it was due for a service. After the service we heard a funny noise coming out of the engine of which we reported. We had call into book the car for inspection in November 2021 and they said we can only get booked in 3th January 2022. We then had to drive from Richards Bay to ask if they could book the car earlier because it had come in for service and after the service we noticed it was making a funny noise. It got booked in on the 21 December 2021 up until today my car is still at Ford Pietermaritzburg. We had an extended warranty on the engine with Motorite of which Ford advance is to take Jeff who adviced is to take the engine warranty. We then ask if it covers the whole engine he agree with confidence and said yes everything is covered on the engine. Fast forward 22 December 2021 we got a call from the service consultant by the name of Tumi who said the car has been diagnosed with missing Nuts & Heat Shield and I wasn't given any explanation what was wrong with the Heat Shield. Tumi then said she going to put a claim with Motorite. She then put the claim of which it was declined due to the engine number not matching with the Disc number at Motorite. We again drop from Richards Bay to Pietermaritzburg to ask how come the car engine was not match with the one Motorite has. Tumi said she heard ask Jeff who heads Finance but Jeff didn't answer how up until we went in. We had ask Jeff how is it possible that our car engine number is not match with the one Motorite has. Jeff have up attitude with no customer service what do ever, I not sure wether it's because I was a black man complaining to a white man about him not doing his job probably. I want as far to tell him his not competence enough to do his work. So he then said his going to sort out the claim with Motorite and correct the mistake that Jeff. 2 days later again Motorite declined the claims that was R8500,00. I then report to the branch manage Laren who also didn't care only asked me who did I complain to and who I spoke to reporting the car after service, I responded by saying I spoke to alot of your staff who I cannot remember that name. The person I remember is Tumi who tried to assist. Lauren the said she will do a follow up and give me feedback of which Lauren has never given me any feedback since my car went in at Ford. The treatment we are getting is really shocking but when they want us to buy cars it's the opposite treatment. I then reported the incident to Ford National was assist by Alex then currently being assisted to Michael and this guys have tried to assist by I'm still waiting for the outcome. The trouble I had to go through just to get my car sorted it shocking at Fords Pietermaritzburg Branch.

Today I received a call from Pietermaritzburg Branch now they are saying my car Nuts have been replaced and Heat Shield also but never have me an explainantion what was wrong with my car. They want a far to say another technician has to check the car to get this time. Again now they telling me it's the front wheel bearings that need to be fixed but first the rim is damaged. So for them to claim at Motorite i have to fix the rim. Really again they making me running around with no explanation why so long it took for them to give me the feedback and why now it the bearing no more what they told me at first. If we are still been treated like this by Ford Pietermaritzburg with no service customer care what do ever. This is really unexpectable for a paying client to be treated. Our car is still sitting there.

I just think no1 what to tell us the truth so the staff who did service in my car are covering themself. Ford should fix all cost on the trouble they have cause and information give which was wrong and now it's anyone thing after the other yooo. I'm really fustrated about this treat and it purely because we black laying a complain of which clearly it's not important and not attend to as first preference as promised.