Mouse Ford sucks

I have never experienced shut **** service ever. My 1st booking was not registered for the 1st week in December. No SMS was received so I called a day before the service & I was informed the service wasn't booked - I then made a booking for 13/12. The day of service I was informed that there were some oil leaks and a number of seals needed to be replaced & the hvac motor had to be replaced. The service manager ordered the parts & said he'll book the service for me himself. Guess what no SMS confirmation again & I had to call & they rebooked the service. This was a 2 to 3 day job they said. They called the 1st day to say they needed more time - 2nd day no call. Third day no call - I called the afternoon after 2pm. Got there and I saw the car parked outside & the bonnett had been left open. Just a month after the service The service light went on - ***.