Lazy! *********** Ford service!

I took my Ford Ranger to my local dealership as the front left brake was binding and only the outer brake pad wore down to almost nothing. I stated that i am booking the van in specifically to get the binding of the brake situation sorted. I get a phone call back from the service advisor, he was extremely rude and not interested at all to help me. He informed me that i need to skim the discs and put new pads. I know for a fact that it won't change the problem of the brake binding, so i said to him what would happen if i do as he suggested and the binding continues ? He said to me that it would be my problem to sort as the brake pads were not OEM!!! I mean come on!!!!! We are not talking about the pads!!!! Its the flipn Callipers!!! I went to my local Toyota dealership and they are happy to trade in the van and get me into something better with better after service!! I feel like they appreciate my business a lot more. Ford has made the sale and the finance through their own "ford finance". I Just want my flipn brakes sorted!!!!!! is it so hard to get service from you? The van is still under warranty and i was told to not even try get a claim for new brake callipers as Ford will decline it? What a load of ****!!!! Vey F*CKING angry about this. Hope this gets to a higher person in charge!! O and by the way, y family has bought over 20 rangers from the same dealership and this how we get treated?