Lack of Service delivery

Ford South Africa and a parts supplier. I've been waiting for a dashboard part since May, and there have been issues with wrong deliveries and lack of communication. I also am concerned about the impact on your daily routine, especially since you need to take care of your son with ADHD.

Have you considered escalating the issue to a higher authority within Ford South Africa or seeking assistance from a consumer protection agency? They may be able to help resolve the issue and provide a more suitable solution for your situation.

Dear Piet

The parts that was order that you don't deliverer, numerous excesses (the wrong parts were wrongly delivered). Document also sent to me promise to be delivered from Thailand on the 15 July 2025 nothing happened. Just to hear no you were working on it the weekend. Now I have complained about i have been struggling with ford south Africa to deliver my dash board from May 2025, even the ford dealer in Vryburg has sent numerous emails on the part for delivery no feedback just will call you back. The rental that the panel beaters gave for i have to give back, no this is ford south Africa fault, they refuse to give me an rental for the mistake they made on their side. Its only me and my son, and he has ADHD i have to get him to school, and it is a school for kids with learning problems, then i have get back to work, the same in the afternoon. I considered escalating the issue to a higher authority within Ford South Africa or seeking assistance from a consumer agency? They may be able to help resolve the issue and provide a more suitable solution for your situation, the call operator just keep on the same issue not even having trade to help. The call operator I spoke yesterday even said that ford should assist, for the delay is on their side. Ford SA the worst