KEMPSTER FORD PRETORIA - BAD SERVICE & DELAYING WITH REFUND

We ordered a car parts on the 5 July at Ford Steyns from Herman that works at car parts. On the 6th he called and said the part is ready for collection only to find out that part was incorrect. Then we left the part at Ford. Later on that day we managed to get the same part in Midrand. We made arranges for the money to be refunded till today we have not received the refund. On the 6th Herman told us the refund be done in 24 hrs.

We always call him he promises to call use. From the 10th until 12th he told us his waiting go lady at the finance dept to come back on leave then she will authorise the refund. After it was the story of they had to check if we took the part that we bought. On Wednesday he said the payment was made, but we have not received any refund.