Irregularities and overpriced Service at Ford Woodmead

I took my vehicle for a 120 km service to Ford Fury Woodmead. The service was highly irregular. They kept my car from 7am on the 26th untill 14:30 on the 27/11/20. They claimed the service was complete on the 26th yet 'an additional test' was needed and the car would be available early in the morning. On the 27th they then said brake and brake light replacements were needed (after the service was proclaimed as completed the day before). Thereafter it was one excuse after another claiming the car was again going to be washed and test driven (yet this was communicated to have been done on the 26th-sms proof available). They charged R9000 for everything. This is utterly ridiculous. Rika Howland the service manager offered no apologies for the mis-communication from Ansie the consultant handling my vehicle or explanation for irregular service discrepancies. My tank was half way when I took it and close to empty when picked up on the basis of '2 test drives' . Never in my life had i payed this amount or had this irregularities. I was at a loss for words upon the payment which on the phone was marketed as ~5600 for the whole service instead of the price of just front brake pads alone. This needs to be urgently reviewed.