Inhumane service at Ford Hatfield

A towing company delivered my car at Ford Hatfield on the 8 of October 2018. This was after I got stuck with my whole family on the N1 to Gauteng when the clutch started not to work and the car could not change gears. By Wednesday the 10th no one called me to give me an update on the car and when I finally called them on Thursday to find out what was happening, a lady by the name of Millicent told me they still checking what could be wrong on the car.

When I went to them on Friday the 12th, the car was still not fixed and I had to wait until 18:30. They gave the car to me and on Sunday the 14th it started again with the same problem. I had to take it back to them on Monday the 15 and when I requested to see the manager they made me wait for more than an hour because the manager was in a meeting. As I write this piece the car is still not fixed and the manager refused to give me a courtesy car. I really do not know why they gave the car back to me on the second occasion knowing they have not fixed it.

This is stressing me so much because I am unemployed and use this vehicle to make a living. I am so confused and I do not know who to talk to so I can get help.