1 reviews | Active since Dec 2016
Horrific Service
<p>On 25/11/2016, i took my 2013 Ford Fiesta into BB Ford Menlyn, to have the thermo housing fixed as my radiator's water bottle keeps draining out and i had been advised by Allen Joss Ford that said part needed to be replaced.</p> <p> </p> <p>i was under the impression that my vehicle was no longer under warranty as to which i have now been informed it still is.</p> <p> </p> <p>Allen Joss Ford informed me that i need to return to BB Ford Menlyn as they replaced my radiator hoses in July.</p> <p> </p> <p>i took my vehicle in and was told that it needed to be booked in and a warranty claim would need to be made.</p> <p> </p> <p>i have had to constantly call in to BB Menlyn Ford as i have not been kept up to date as to what is transpiring,</p> <p> </p> <p>i informed BB Ford that i work in JHB and need my car back by as i needed to return to work and i had no alternatve transport. i further requested that should my vehicle need to stay there, that i would require a courtsey vehicle to allow to get to work, to which i was informed i would need to wait until end February 2017.</p> <p> </p> <p>i was contacted on 25/11/2016 and was asked if my vehicle could stay there as diagnostics had to be done.</p> <p> </p> <p>Today is 02/12/2016, 6days later and my vehcile has still not been retured to me.</p> <p> </p> <p>i was first informed that my warranty was void as i took my vehcile for an 80 000km services instead of the prescirbed 75 000, however as per the sticker in my vehicles door, i was instructed by BB Ford Menlyn to service my vehicle on 80 000km.</p> <p> </p> <p>i have had to lend a friends vehicle as had i not i would not have been able to return to work.</p> <p> </p> <p>i am high disappointed in the service i have recived and the way i have been treated, on numerous occasions i have phoned in and requested that an update where to i was informed i would receive a call shortly, i have waited 5 hours today 02/12/2013 and still have not been informed as to what is happening with my familys only mode of transport.</p> <p> </p> <p>i am at the point where i am now considering selling my Ford and looking for a vehcile where i will receive better after sale service than what has been afforded to me.</p> <p> </p> <p>i am vert disappointed in Ford!</p>