HORRIBLE SERVICE

i bought my ford focus in 2014 brand new the car is still under extended warranty. last week my car just died under me and i just saw steam the car was then towed to halfway ford in kuilsriver where its currently standing. the problem i have is the following from the 19th until the 28th of June my car has been standing and none at the dealer could give me a proper answer as to what is taking so long to attend to my car so that i can know whats going on. i went to the dealership this morning 1 July 2019 at 8am to find out whats going on and the service consultant tells me they haven't finished with the quote to submit the claim to the extended warranty company. now how log does it take to find out whats wrong with the car it doesn't take 2 weeks, now im stranded and cant do my work properly because i was told by halfway ford they dont have a courtesy vechle for me to use for work when they are the people who takes long with he quote t submit for the claim so that the work can start on my car. im not happy with the way im treated as a ford customer and i need someone of ford to give me a call regarding this. we trust in the brand and name of ford but its the customer service we receive from the dealers thats giving you a bad name. if i dont get a answer from ford i will take this matter further as im not happy at all.