1 reviews | Active since Jun 2017

31 Mar 2019, 08:38

Horrible service

Highly annoyed at the service we received. My husband and I walked in yesterday, and asked for Kendal Willams however we were wanting to look at the vehicles as we were interested in buy a ranger or Everest. The sales rep asked to come back on Sunday as Kendal was not there. We continued to browse as we had driven from Westville to look at the vehicles. I asked about the wild track as I preferred the look only for the sales rep to tell me but it’s double the price of the XL. Keeping in mind this sales rep doesn’t know us from a bar of soap. Only for him to leave us and run to another client that was taking delivery. The two other sales reps ignored us and were on their phones. Thanks to this horrible service we had driven to Pinetown Ford and we will be purchasing from them. What baffles me is the fact that you are representing a brand which is “FORD” you should by all means ensure that every customer feels welcomed. Will never deal with you guys again. @fordsa

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Replies (1)
's update31 Mar 2019, 08:40
Reviewer Update
My review is about halfway Ford in Hillcrest.