Horrible service

I went to get my car serviced on Friday the 8th of February and I was told I am four months late. This meant that I had to pay R250 to get my oil tested for Ford to check if my warranty doesn't fall away. I spoke to Channellee and her manager and expressed my dissatisfaction about this and they said they would see what they can do for me. When I got to ford later on I was told I still needed to pay the R250 and that it's nonrefundable. My issue with this is that I brought the car in for service for the first in June last year then I was told by Prudence that Ford will not pay the the service as the car needed to be on 40ks. I was just now told that it was either 40ks or October whichever came first. This is not my fault as Prudence (who no longer works for Ford) did not explain this to me clearly. Ford needs to account for this because your staff is clearly ***********. This is my first vehicle from Ford and I am really disappointed.