Horrible Customer Service

<p>My Partner and I bought a Ford Focus at the end of November from Noni at The Glen. It was a demo with reg:FK 34 GZ GP on a milage of 7k.</p> <p>After taking the car from the dealership we discovered that the car we were sold had a few damages to it. <br />1. The radio does not work properly <br />2. The boot cover was dilapidated with no string to hold the cover up to the boot.</p> <p>We reported this twice to Noni, first in December, then January and she dismissed us daying that she will come back to us.</p> <p>on the 23rd of Feb at 13hrs we went again to report this to her and again dismissed us and said she will book the car in and never did.</p> <p>Only once I called and asked to speak to her manager Shaen, she then said that she would go and speak to her and will come back to, that never happened. Then I called in again and requested to speak to the client service manager by the name of Siska that was when the car was booked in for the 22 Feb.</p> <p>My partner took the car in on that day at 8am and left. When she called in at 3pm, nothing was done to the car and I called Siska again to complain and she said she will come back to me and never did. when I called her again she was ignoring my calls and then I called Shaen who then told me that a business decision had been made to to fix the boot cover or issue us with a new one and went on to say that the radio should be fixed. But to our surprise that was never done. She said shew would come back to me and today is the 23rd of Feb and am still waiting on her.</p> <p>Is this this how Ford The Glen treats its customers? Why did they book the car and only to do nothing but inconvenience us? Noni was quick to sell off the car but her customer service left much to be desired. Siksa is a client service manager but did nothing to help us. Shaen is also a manager but refused to fix the car we bought from them. I am infuriated by all this and frustrated that no one has helped but push us around.</p> <p>If this is how ford treats its loyal customers? Quick to sell but refuse to fix problems when its not even our fault to begin with.</p> <p>I really hope we can get help from the head office and not hget the same treatment.</p> <p>An urgent response will be highly appreciated.</p>