HELPLESS CLIENT!!

Most HORRIFIC experience ever!!!

It is with the greatest discussed that I have write this review! Never had I ever missed a payment or an instalment on my vehicle repayments. I had a return debit order due to an incorrect billing. The very next day I had discovered that this debit order had returned I immediately started calling to make arrangement for the debit order to be reinstated. This was a nightmare to get hold of somebody wasting hundreds of rand in airtime value. Being on hold for more than an hour and being transferred from one department to another. I gave up!! as this was not working and I was not going to loose anymore money due to the *********** staff at the call centre for Ford Credit.

I then decided to go into the dealership where I purchased my Vehicle from to see if they were able to assist with taking the payment or resubmitting the debit order. Unfortunately another disaster and time wasting experience. This was at the ford dealership in Claremont . I was told that they could not take the payment but I was referred to a lady who deals with queries of this nature at the dealership. The lady name Ruykia, I entered her office at 13:15 after already being at the dealership for 15mins . I was told she can not assist me either, yet another disappointed, by this day I am beyond irate and the lady could scene my desperation for help when all i want to do is make a payment. I could not being to understand what was so difficult to make a simple payment. Ruykia then tried to assist me very friendly lady and very helpful but yet once again could not not assist. She put me on the line with call centre witch was the same thing I had done the previous day. So the nightmare begins again after being on hold for 30+ PLUS mins I eventually get through to a woman name THANDO. This woman attitude was appalling. I can not being to explain the level of service I received. Yet just a reminder all I want to do is make a payment for the debit order that was returned. Again I cant understand what is the difficulty in doing this. Firstly this woman was more concerned why the debit order had returned. Having no empathy whats soever. basically this woman wanted to here that there was insufficient funds in my bank account. No resolution offered, no help offered with how to make payment or reinstate the debit order I was put on hold with no explanation as to why. Eventually the call was dropped. No help!! No ASSISTANCE!! Still in Ruykia office it is now 14 15 an hour later. Ruykai asked me to please be patient and try again. Which I was not willing to do. She then took over and called on my-behalf with once again failure to get through Ruykia then called the complaints department spoke to Leslely who had logged a call and given her a reference ********** . I then left the dealership with still no help or any resolution. No call back no absolute nothing!!

Now I am receiving text messages on a daily basis about a missed payment. When I have tried everything possible to try and do this payment with no help or any assistance. You guys wont understand my level of frustration and disappointment as I am typing this complaint.