Frustrated Ford Customer Case *** No progress!!!

At this point I'm very disappointed about the service I've received at Ford South Africa " Parts". My vehicle has been sitting at Boksburg Consolidated Auto for 6weeks and counting. I'm still waiting for the clutch master cylinder and always being given weekly a new estimated time frame when the part will arrive. I have been loyal to this brand and have made sure to continually service my car at their dealership. Yes I drive an older model car but I pay for whatever quoted service is required on the car to ensure it stays in good condition. How long should one wait for a part? Was it ever ordered to begin with ?? I'm very frustrated and without transport right now. Ford has just been dragging me along and not actioning anything to ensure I get my car back.